Support

Get help with your Bundata account, technical issues, and integration questions.

Account and billing

For account access, billing, plan changes, and contract questions, contact Bundata Support through your account dashboard or the email provided when you signed up. Support response times depend on your plan.

Technical support

For technical issues—extraction failures, API errors, connector setup, or schema design—use the in-app support channel or your designated support email. Include:

• Workspace or account identifier
• What you were doing (UI steps or API call)
• Error message or unexpected behavior
• Relevant document type or schema name (without sensitive data)

Documentation and self-service

• Quickstart — Get running quickly
• Glossary — Term definitions
• Extraction best practices — Quality and troubleshooting
• Error codes — API and runtime errors
• Release notes — Changes and fixes

Status and incidents

Check the Status page for platform availability and incident updates. Planned maintenance is announced in advance when possible.